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iOS 13 Native Mail App Issues with Traveler

Daniel Nashed  3 October 2019 13:41:43
iOS 13 introduced a couple of changes. Some of them are done with good intention, but they broke existing functionality.
There are currently two issues that are known. Both are described in detail in the following technote:

https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0073141

The technote will be updated with new information about the known issue and also new issues that might arise with iOS 13.

The second issue just occurs when you have calendar ghosting disabled, which is enabled by default.
But the issue with the duplicate sent mail folder entries cannot be worked around.

Beside those two known issues, Traveler should work with iOS 13 and the native mail app.
You should updates to iOS 13.1.2 which is another update in a short time we got for iOS 13.
"13" isn't a good number of Apple as it sounds...

-- Daniel


1) Duplicate Sent folder entries

As of iOS/iPadOS 13.0, Apple devices add an entry to the Sent folder for any emails sent from the Mail app.
When the Sent folder is synced, the server entry is added and the device does not remove the original, resulting in a duplicate. HCL development has opened an Apple bug for this issue (FB7337231).

Workaround: No workaround is available


2) Accepting a meeting invitation from the iOS device does not send the response to the server

If ghosting is disabled on the Traveler server, responding to a calendar notice from an iOS 13 device does not send the response.
The meeting accept is reflected on the app but not in the user's notes calendar.  
iOS 13.0 and 13.1 do not send MeetingResponse requests to the Traveler server unless the event is ghosted to the calendar.
HCL Development has opened an Apple bug for this issue (FB7328175).

Workaround:
Ghosting is enabled at the Traveler server by default.  Check the Traveler server notes.ini parameters for NTS_CALENDAR_GHOSTING_SYNCML and NTS_IOS_CALENDAR_INITIAL_GHOST.  If found, make sure that they are set to true.
Comments

1Wayne Scarano  04.10.2019 16:02:44  iOS 13 Native Mail App Issues with Traveler

Thanks! HCL should send an email blast to all Domino shops.

One client experiencing this issue and found your blog. Good work Daniel!

2Pavel Zheltobryukhov  05.10.2019 21:39:18  iOS 13 Native Mail App Issues with Traveler

3) Unable to save to the Drafts folder

Description:

The iOS Mail app, when syncing with Traveler, does not sync the Drafts folder contents with your mail file. Prior to iOS 13, it was possible to locally save a draft to the Drafts folder and work with it later on the device. Starting with iOS 13.x, when you choose to save a mail to the Drafts folder (Cancel->Save Draft), the saved draft mail cannot be found in the Drafts folder. There is no indication of an error and the draft mail content will be lost. There is no interaction with the Traveler server during this process. Apple bug FB7345257 has been opened by HCL development.

Workaround:

No workaround is available. This problem does not exist with devices running iOS 12.x and earlier.

3Rene Thorarinsson  18.10.2019 11:08:57  iOS 13 Native Mail App Issues with Traveler

Thank you Daniel..

4Rene Thorarinsson  18.10.2019 11:31:20  iOS 13 Native Mail App Issues with Traveler

HI.. I have another problem after ios13. I seens like the unread mark dont disappear until either i mark it as read with a right swipe or i open the mail twice..

anybody else..?

5Jeff Franchetti  20.10.2019 20:36:24  iOS 13 Native Mail App Issues with Traveler

The lost drafts issue above is causing a lot of complaints from users. Real lost time and work product. Each of us, individually, should press Apple and HCL and reference the bug # above.

6Pavel Zheltobryukhov  21.10.2019 9:05:44  iOS 13 Native Mail App Issues with Traveler

iOS 13.1.3 released. Any early mentioned issues fixed? Coudn't check it on my 5S, sad.

7Jeff Franchetti  21.10.2019 13:25:08  iOS 13 Native Mail App Issues with Traveler

iOS 13.1.3 did not resolve any of the Mail related issue that we have seen: The worst being lost drafts.

Other include duplicate items in the sent view; and some messages replied\forwarded don't bring forward the message history.

8Pavel Zheltobryukhov  28.10.2019 20:21:00  iOS 13 Native Mail App Issues with Traveler

What about iOS 13.2. Just released...

9ronda weber  08.11.2019 13:02:12  iOS 13 Native Mail App Issues with Traveler

13.2 fixed the default mail issue! Still waiting for fix to duplicate sent email on iphone when sent from iphone.

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