Domino on Linux/Unix, Troubleshooting, Best Practices, Tips and more ...

HCL Support & Software Download

Daniel Nashed  2 July 2019 14:28:56

On Monday I was a bit surprised to get an e-mail from IBM about support cases are getting closed because they are getting transferred to HCL.
Before 1.7 HCL did not have access to the data, so it sounds like they started to migrate yesterday.
HCL worked on it yesterday to get all the support cases imported and the user accounts created.

Yesterday afternoon I got links to my existing support cases.
Today I got an e-mail how to access my account by just using the password reset function on the new support site --> https://hclpnpsupport.hcltech.com.

I was surprised that not only the open cases but also my last closed cases have been transferred and I was able to open new tickets!

What will take another 1-2 days is the software download via FlexNet as far the support line told me.
But you can still download software on the IBM side right now.

I have been told that not all accounts might have been migrated yet.
So you might need to have to give it 1-2 days.

If you did not receive an e-mail and/or you have an urgent case you can contact the support center directly (see details on the support homepage --> https://hclpnpsupport.hcltech.com).

-- Daniel

Comments

1Jose  03.07.2019 14:23:16  HCL Support & Software Download

Hi Daniel.

Do you know what is going to happen with all the notes & domino forums.

Are they going to be transferred to hcl?

thanks in advance

Jose

2Andreas Winter  05.07.2019 9:22:07  HCL Support & Software Download

Yesterday I was looking for Notes / Domino Software in the Software Access Catalog that is part of our Partner Value Package.

I donĀ“t find any of the Notes / Domino downloads anymore. Seems IBM has already removed them.

Hope the new partner portal at HCL will be ready soon.

3Daniel Nashed  07.07.2019 23:15:29  HCL Support & Software Download

@Andreas,

I checked fixcentral and also the Passport Advantage website and I still find Domino software.

So customers at least can still access the software. The download should be available soon.

I have been away this week and I did not hear anything new. The software download should be available soon!

And I would not have expected the Partner World download go aware before the new download is there ..

-- Daniel

4Blaz  08.07.2019 22:51:03  HCL Support & Software Download

Notes/Domino releases 8.5 through 9.0.1 are available in Software Access Catalog, but not the versions 10.x...

5Will Nash  16.07.2019 22:04:34  HCL Support & Software Download

lucky you. I haven't been able to log into their support website or log in to download software. So.. I cannot log in to get software, and I cannot log in to create a trouble ticket saying so. I was able to request support as a "guest".. and was sent a link with a temporary password, which didn't work either using any browser.

Archives


  • [IBM Lotus Domino]
  • [Domino on Linux]
  • [Nash!Com]
  • [Daniel Nashed]